Placing an order

DO I NEED TO CREATE AN ANITA FLAVINA ACCOUNT TO PLACE AN ORDER?

You do not need to create an account to make a purchase. However, we recommend that you set up an ANITA FLAVINA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.

HOW DO I PLACE AN ORDER?

Placing an order is easy, simply follow these steps:

• Shop by browsing through any of our product categories and view more detail on each product page.
• Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
• Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
• To finalise your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.

If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product. If you would prefer to place your order by telephone, you may do so by calling our online Customer Services team on 07779 640 992, who are on hand to help between 23:00 (GMT) Sunday and 23:00 (GMT) Friday. This excludes Easter Sunday and Christmas day.

 

WHAT SIZE SHOULD I CHOOSE?

ANITA FLAVINA shoes come in Italian sizing and are true to size, except for our Ladies Latin shoes we recommend to order one size below your normal shoe size. Please refer to our size guide for further information. This information is also available on the individual product pages.

WHY ARE SOME ITEMS LISTED AS PRE-ORDER?

We give you the opportunity to get the first look at our new season collections and the unique chance to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen.

We provide you with estimated delivery times on the product page of your chosen item, please note these are guidelines and we will update you once the order has been shipped.

Please note if you have purchased a pre-ordered item and an item that is immediately available on the same order, items will be dispatched as and when they become available.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

The size dropdown list on the product page will specify whether your size is available to purchase or Out of Stock. If the item is in your love list ‘SOLD OUT’ will be displayed.

Please be aware that if an item is in your love list or shopping basket, it is not reserved and can still be sold to another customer. If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you.

HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?

After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details.

CAN I CANCEL OR AMEND ANY OF MY ORDER DETAILS?

Unfortunately, once your order has been placed we may be able to assist you to change any of the details. For Made-to-Order purchases due to the bespoke nature of this service, you have 48 hours to amend the monogramming details or size of the item. Please contact Customer care for further information.

 

PAYMENT & ACCOUNT

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept PayPal, PayPal Express, Visa, MasterCard, American Express and Apple Pay in our checkout.

IS IT SAFE TO USE MY CREDIT CARD?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure ANITA FLAVINA uses Shopify technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Cybersource, a secure online payment gateway which encrypts your card details in a secure host environment. If you would prefer to place your order over the telephone, please call us and we will assist.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the ANITA FLAVINA Privacy Policy.

In order to register with ANITA FLAVINA, you are required to let us know your name and email address. To place an order we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary, these details may be used to verify and validate your order.

We may use your contact details to keep you informed of our latest collections and ANITA FLAVINA news.

CAN I PURCHASE A GIFT VOUCHER/CARD?

Whilst gift vouchers/cards are not available online, they can be purchased and redeemed directly by messaging us via all platforms. Please note that these are available for purchases online by contacting us directly. 

WHICH CURRENCY CAN I USE TO PLACE MY ORDER?

At ANITA FLAVINA we charge orders using currency dependent on the shipping country. Local currency is not always available, and you will be able to see the currency used to charge for your order when selecting your shipping country.

WHEN WILL MY ORDER BE CHARGED?

For all in-stock and pre-order items, payment is taken at the time of placing an order.

For Made-to-Order purchases, these items will be charged in full around 24-48 hours after the order is placed.

HOW DO I CREATE AN ACCOUNT WITH ANITA FLAVINA?

You do not need to create an account to make a purchase or to process a return, however if you wish to enjoy the benefits of an ANITA FLAVINA account, you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’.

WHAT ARE THE BENEFITS OF HAVING AN ANITA FLAVINA ACCOUNT?

With an ANITA FLAVINA account, you will have the option to receive news and updates from us, such as new season launch and seasonal sale updates. You are also able to enjoy the benefit of saving and organising your payment information and address details, reviewing your order history and gaining access to create your own personal wish list.

HOW DO I CLOSE MY ANITA FLAVINA ACCOUNT?

If you have any queries regarding your ANITA FLAVINA account or wish to close this, please contact customer care and we will assist with the next steps.

HOW DO I UNSUBSCRIBE FROM ANITA FLAVINA EMAIL UPDATES?

In order to unsubscribe from ANITA FLAVINA email updates, you can click to ‘Unsubscribe’ on any email update received from us. Alternatively, if you have an ANITA FLAVINA account, you can sign in and opt to unsubscribe in the ‘Account Details’ section. For any additional queries regarding email updates, please contact Customer Care.

WHAT SHOULD I DO IF I’VE FORGOTTEN MY PASSWORD?

Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Care.

DELIVERY

CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?

• Depending on the status of your order, we may be able to amend your shipping address. Please contact Customer Care for further information.
• Once your order has been shipped, we are unable to make any amendments to the address.

HOW WILL I KNOW THE DELIVERY TIMES AND CHARGE?

• For orders within the UK, we are pleased to offer complimentary Standard Shipping within 1-3 working days.
• We offer a range of delivery services and charges depending on your location, and the options available will be displayed at the checkout stage when placing your order.

WHICH COUNTRIES DO ANITA FLAVINA DELIVER TO?

• ANITA FLAVINA delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.
• The ANITA FLAVINA website is split into four regions, United Kingdom, United States, Japan and Rest of World.
• Before shopping, please firstly ensure that you select the country or region that you would like your order to be delivered to. On the top left side of the website, you will be able to select and amend the country under ‘SHIPPING’.
• You can also then view the Taxes and Duty terms specific to the region on our Delivery & Returns page.

 

DOES ANITA FLAVINA DELIVER TO PO BOXES OR FREIGHT FORWARDERS?

• Please note ANITA FLAVINA is not able to deliver to PO Boxes (including BFPO) or Freight forwarders. Once the order has been placed we are unable to amend the address details.

WILL MY PARCEL BE INSURED & WILL I HAVE TO SIGN FOR IT?

• Your parcel is insured by ANITA FLAVINA during the time it is in transit and until it is delivered to your chosen delivery address. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.

WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?

• ANITA FLAVINA delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis. If your order is shipping to a DDP destination, no additional fees will be chargeable.
• The ANITA FLAVINA website is split into four regions, United Kingdom, United States, Japan and Rest of World.
• Before shopping, please firstly ensure that you select the country or region that you would like your order to be delivered to. On the top left side of the website, you will be able to select and amend the country under ‘SHIPPING’.
• You can also then view the Taxes and Duty terms specific to the region on our Delivery & Returns page.

 

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

• As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online.

WILL ALL ITEMS FROM MY ORDER BE SHIPPED TOGETHER?

• Where possible we will ship the items from your order together. This is dependent on stock availability, and items from your order may be shipped from alternative fulfillment locations.
• Please note if you have purchased a Pre-Order or Made-to-Order style alongside an an in-stock item, these pieces will be shipped and delivered separately.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact our Customer Services Team with the following information.

• Your proof of purchase/order number
• A short description of the issue
• Supporting images

Our Customer Care Team will then be in touch to advise the next steps.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.

DO I NEED AN ANITA FLAVINA ACCOUNT TO REQUEST A RETURN?

You do not need to create an account to process a return, however if you wish to enjoy the benefits of a ANITA FLAVINA account, you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’. To request a return, please visit the ‘Sign In/Register’ section, entering your order number and email address under ‘Check Your Order Status’.

WHAT IS THE ONLINE RETURNS POLICY?

For full details of the Online Returns Policy for your shipping country, please visit the ‘Returns Policy for Online Orders’ section.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We are pleased to offer a free returns collection service to all customers where the purchases meet our Returns Policy. For full details of how to book and process a return or exchange.

CAN I RETURN AN ITEM PURCHASED IN THE SALE?

You may return an item you have purchased in the sale as long as it meets the requirements of our returns policy.

WILL I RECEIVE A FULL REFUND?

Your refund will exclude the initial shipping cost. Please note refunds may take up to ten working days to appear in your account depending on your card issuer. We will email you when your refund has been processed.

WHICH ITEMS ARE NON-RETURNABLE?

Due to their bespoke nature, any Made-to-Order items are non-returnable.

PRODUCTS & AVAILABILITY

WHERE CAN I FIND SIZING INFORMATION?

Please refer to our Size Guide for further information. You can also view the product pages for product specific sizing suggestions.

Select dimensions such as heel heights for shoes and handle drops for bags can also be found under the section for each product.

HOW CAN I USE THE LOVE LIST, AND DOES THIS RESERVE ITEMS?

You can add an item to your Love List by selecting the size and clicking ‘Love List’ on individual product pages. Adding an item to your Love List does not reserve it, but it will create a personal record of your favourite ANITA FLAVINA pieces. You may share your Love List with friends or family by email, or on Twitter and Facebook. Alternatively, you can print it to take into any ANITA FLAVINA showcases. 

SOMETHING IS OUT OF STOCK, CAN I STILL ORDER IT?

If you are unable to locate your size online, contact customer care as we may be able to find it for you. If you need any further assistance, you can let us know what you are looking for by contacting customercare@anitaflavina.com.

WHAT SHOULD I DO IF I EXPERIENCE AN ISSUE WITH MY PRODUCT?

Should you experience any issues with your ANITA FLAVINA product, you should contact our Customer Services Team with the following information:

• Your proof of purchase/order number
• A short description of the issue
• Supporting images

Our Customer Services Team will then be in touch to advise the next steps.

WHAT IS THE SIZE RANGE AVAILABLE?

ANITA FLAVINA shoes come in Italian sizing. For our Ready-to-Wear collections, womenswear styles range from 34-43 and menswear styles range from 38-48. As sizes may be limited for individual products, please check each product for the size range available. All Made-to-Order styles are available in sizes 34-43.

MADE TO ORDER

WHICH ANITA FLAVINA STYLES ARE AVAILABLE MADE TO ORDER?

Our Made-to-Order range showcases a number of our most iconic ANITA FLAVINA styles including women’s Ballroom and Latin shoes. For shoes, each Style Family is offered in a variety of heel heights.  All items within our Made-to-Order offering can be crafted in your desired material and colour from our extensive range. A personalisation option is also available, such as a monogram or date plaque.

WHICH PERSONALISATION OPTIONS ARE AVAILABLE AS PART OF MADE-TO-ORDER?

You are able to create your unique Made-to-Order item by selecting from an extensive range of materials and colours. 

WHAT IS THE TIMESCALE TO CREATE AND DELIVER MY MADE-TO-ORDER ITEMS?

Due to the nature of our Made-to-Order process, the timeframe to produce and deliver these pieces is 10 weeks after placing your order with us.

AM I ABLE TO CANCEL OR AMEND MY MADE-TO-ORDER PURCHASE?

Due to the bespoke nature of this service, you have 48 hours to amend or cancel your order, after which it cannot be cancelled, and payment will be taken in full. Please contact Customer Care to discuss your order details.

WHAT IS THE POLICY FOR PAYMENT AND RETURNS FOR MADE-TO-ORDER ITEMS?

We reserve the funds for your purchase at the time your order is placed. Payment will then be taken in full within 72 hours. Due to their bespoke nature, Made-to-Order items are non-returnable, and non-refundable.

I HAVE PURCHASED MORE THAN ONE ITEM ON THE SAME ORDER, INCLUDING A MADE-TO-ORDER PRODUCT; WHEN WILL I RECEIVE THESE?

Due to their bespoke nature, Made-to-Order items have an estimated delivery time of 10 weeks, are non-refundable and will be shipped independently of any other items ordered.

Please note if you have purchased any additional items within the same order, these will be dispatched as and when they become available.