To return an items please carry out the following steps;
All returns must be confirmed within 14 days of receipt of order
Send an e-mail to firstname.lastname@example.org to request a Returns Authorisation Number (RAN) .
Book your free collection with DHL at www.dhl.com or alternatively telephone on +44 (0) 844 248 0844
Complete the returns paperwork that you received with your order.
Do not seal your return parcel as the driver will confirm the contents.
You will be notified via e-mail once your return has been processed
All exchanges for a different size are subject to stock availability
To exchange your item follow the steps under returns and specify which size you wish to exchange to.
Should you wish to exchange your order for an alternative colour or style please return you order for a refund and place a new order for your preferred item.
We deem an order to be faulty if the item has been received in an imperfect condition or if there is a manufacturing fault within one year after receipt of order.
Wear and tear is not a fault.
Our quality control experts inspect all items returned as faulty to validate if has a design fault or if it is a result of wear and tear. In some circumstances we are able to offer repairs.
If the order has a genuine design fault then we will offer a replacement.
All undamaged, correctly returned orders will be credited to the original purchasers account.
International returns outside of the EU the purchaser is responsible for customs duties and sales taxes are non - refundable.
Refunds may take up to ten working days to appear in your account.
Anita Flavina will only accept returned items in an unmarked, condition with the original packaging and branding accessories.
Footwear should be tired on a carpeted surface. Footwear returned with marked soles may not be refunded or replaced and will be returned to you.
Footwear returned with out a box or in a damaged box may not be refunded or and will be returned to you.
Any items that have been repaired or altered may not be accepted for a refund or exchange.
Anita Flavina is not liable for items that are returned without using our authorised DHL service.
For EU customers under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 working days of receipt, to do so you must provide to us in writing notification of this. You may do so at email@example.com